All Resz Fabrication Inc parts are warranted to be free from defects in materials and workmanship prior to installation. Any alteration, improper use, or modification will void this warranty. This warranty is extended by Resz Fabrication Inc to the original purchaser. This warranty is effective for 90 days from the date of purchase. Any description of the goods is for sole purpose of identifying them, is not a part of the bargain, and does not constitute a warranty that the goods will conform to that description. Any sample, model or advertised item is for illustrative purposes only, is not part of the basis for the bargain, and is not to be construed as a warranty that the good will conform to the sample, model, or advertised item. No affirmation of fact or promise made by Resz Fabrication Inc, will constitute a warranty that the goods will conform to the affirmation or promise.
Purchasers and users of our products are responsible for determining the applicability of a product to their specific application. In the event of a defect, malfunction, or failure to conform with this warranty, then Resz Fabrication Inc will repair or replace the goods without charge within 30 days of receipt of goods. If Resz Fabrication Inc is unable to replace and/or repair the goods or Resz Fabrication Inc, in its sole discretion, determines that neither is commercially practicable or cannot be made within 30 days of receipt of the goods, Resz Fabrication Inc will refund the purchase price. The purchaser is responsible for installation and removal of all parts, freight or shipping costs, and incidental or consequential damages.
SHIPPING & RETURNS
Our Commitment to Ship Quickly
At Resz Fabrication Inc, it is our policy to ship your items to you as quickly and economically as possible. We try to ship all orders within 5 business days of being placed. If your order is going to take longer than that, we will notify you with a projected ship date. While we try our best to adhere to these policies, as a small shop variances can occur, in which case we apologize but accept no liability.
Our Choice of Shipper or Carrier
Depending on the size and weight of the product, Resz Fabrication Inc may, at its discretion, opt to use United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight or less-than-load shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email or by calling Resz Fabrication Inc.
Items Damaged In Shipping
Items damaged in shipping are the responsibility of the shipping company. However, as a valued Resz Fabrication customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging are the responsibility of Resz Fabrication, and we will of course cover any damages once our liability is established.
Powder coating holds no warranty from defects. Powder coating is NOT damage resistant. We try our hardest to prevent damages to the powder coating during shipping by packaging items accordingly. When it comes to bumpers and other items that aren’t boxed, we use multiple layers of foam and stretch wrap to absorb medium impact/contact. Due to its heavy nature some freight handlers will push and/or drag these items around their trucks which can cause damage to the coating in spots. If you receive an item that was damaged during shipping is the responsibility of the shipping company. Take photos of the damaged packaging and the product and then file a claim with the shipping company. If there is anything you or the shipping company needs from us, feel free to contact us at any time.
Missing Items Or Incorrect Quantities
Please check the contents of your packages immediately upon arrival, and contact Resz Fabrication Inc immediately to report any missing items, incorrect items, incorrect quantities, etc. We can not honor claims for mis-counted or mis-packaged items months after the item was shipped.
All of us at Resz Fabrication Inc want you to be satisfied with your purchase. Our return policy is simple: If you are not 100% satisfied with our products, we will credit your account or refund your money. Just return the part(s) to us in New, re-sellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee of 20% or refuse any exceptions. Returns will be shipped to 28716 Gilchrist Drive Willowick, OH 44095 To return an item, please call Resz Fabrication Inc at (440)537-7261 or email us at email@example.com
Returning or Canceling Made-to-order Merchandise
Effective June 1, 2016: Anyone canceling or returning a made-to-order item will be charged a 50% restocking fee, unless the return is due to a mistake or defect by RESZ Fabrication. The only exception to this is if you cancel your order within 24 hours of placing it. Made-to-order products include, but are not limited to: bumpers, control arms, custom brackets, and any other custom tailored items to fit the customer’s needs.